01695 622066
21A Hall Green, Upholland,
WN8 0PB

Complaints

interconnectit, July 27, 2012 at 2:17 pm

We operate a practice complaints procedure for dealing with complaints. Our system meets national criteria. Our receptionist will give you further information and details.

Our aim is to give you the highest possible standard of service and will deal swiftly with any problems that may occur.

A complaint can be made written or verbally. The person responsible for dealing with any complaint about the service we provide is Gill. If a complaint is about any aspect of clinical care or associated charges it will be referred to the dentist, unless the patient does not want  this to  happen.                                                                                                                                                                                          We will acknowledge your complaint in writing as soon as possible, normally within 2 working days.We will seek to investigate the complaint within 10 working days. If the patient does not wish to meet with us we will attempt to talk to them on the telephone. We will confirm the decision about the complaint in writing to the patient immediately after completing our investigation. Reports are kept of any complaints received.

If you are unhappy with the response to your complaint regarding NHS Treatment the independent Complaints Advocacy Service (ICAS) provides advice and support to people who want to complain about.                                                                                    Details are at www.dh.gov.uk

If you are unhappy with the response to your complaint regarding Private Treatment you can contact the General Dental Council (GDC).                                                                                                                                                                                                                                  Details are at www.gc-uk.org